We are delighted to have you as our guest and we want to make your stay as comfortable and enjoyable as possible. As part of our commitment to providing excellent customer service, we have implemented a guest policy that outlines the rules and regulations of our hotel.
This policy is designed to ensure the safety and well-being of all of our guests, and to help us maintain a peaceful and respectful environment. By reading and signing your hotel registration as a guest, you agree to comply with our hotel’s regulations, terms & conditions, and procedures.
We encourage you to review this policy carefully, and please do not hesitate to reach out to our staff if you have any questions or concerns.
In the event that our hotel staff requests you to check-in later than the specified time, we are happy to offer you a late check-out or a discounted rate, on your preference and according to the availability.
All the resident guests must be checked out on or before 11.00 am.
If you require an early check-in or late check-out, please make a request to the reservations Manager beforehand and we will do our best to accommodate your request, but we cannot guarantee that it would be possible all the time. An additional charge will be applied depending on availability.
In the event of late arrivals and/or early departures, no refunds or credits will be issued.
If you are unable to arrive on the scheduled date of your reservation, please inform us in advance. We maintain all reservations for up to 24 hours after the specified arrival time, provided that you comply with our no-show policy. After this time, the room will be released for future reservations.
Please note that if you fail to show up for your reservation without informing us, you will be considered a no-show, and your reservation will not be eligible for compensation.
In any case, if you wish to upgrade your existing booking to another, you’re entitled to transfer the full sum of money towards the new booking and pay the balance as usual.
In such a case, upgrading options are available as, standard Room to a Deluxe Room or Suite Room, Deluxe Room to Suit Room, BB to HB or FB, and HB to FB
At our hotel, we strive to maintain a peaceful and comfortable environment for all guests. To ensure that everyone enjoys their stay, we have established the following house rules:
We warmly welcome children of all ages to our premises.
Our restaurant is open for breakfast, lunch, and dinner.
Our swimming pool is available for guests who want to take a refreshing dip or swim some laps. Only resident guests and day outing guests are permitted to use the swimming pool facilities. Access is not allowed to other individuals.
The pool is open from 7.30 am to 9.30 pm daily.
We have eight secure free parking slots with CCTV coverage. Parking is always at the guests’ own risk.
We do not offer accommodations or meals for drivers at AG premises, but we can arrange for them at our staff accommodations with prior notice before their arrival.
Guests are liable for any damage they do or any member of their party do to the room(s), hotel grounds, or hotel property, regardless of whether the damage was deliberate, negligent, or reckless.
We retain the right to an additional charge for any damage to your accommodation or the hotel’s property incurred during your stay, including but not limited to property damage, missing or damaged goods such as towels or robes, smoking fees, cleaning fees, etc.
If the damage becomes evident after the visitor has checked out, we have the right to charge the card on file. We will try our best to rectify any damage internally before calling a professional to conduct the repairs, so we will do everything possible to minimize the expense to the guest.
Thank you for choosing our hotel and we hope you have a wonderful stay!