Guest Policy

Welcome to Ahas Gawwa!

We are delighted to have you as our guest and we want to make your stay as comfortable and enjoyable as possible. As part of our commitment to providing excellent customer service, we have implemented a guest policy that outlines the rules and regulations of our hotel.

This policy is designed to ensure the safety and well-being of all of our guests, and to help us maintain a peaceful and respectful environment. By reading and signing your hotel registration as a guest, you agree to comply with our hotel’s regulations, terms & conditions, and procedures.

We encourage you to review this policy carefully, and please do not hesitate to reach out to our staff if you have any questions or concerns.

Payment Policy

  • To confirm your booking, a 50% advance payment is required. Please note that this payment is non-refundable under any circumstances.
  • Payment can be made via online transfer or bank deposit, as our payment gateway is currently unavailable. It is mandatory to share the transfer slip for confirmation.
  • The balance payment is due at the time of checkout.
  • Payment can be made in cash, online transfer or by card.
  • Once the final payment has been made, there will be no returns or refunds.
  • Modifications to your reservation are allowed up to 7 days prior to your arrival date, with no additional payment required. And all the modifications done based on the availability.
  • If you wish to modify your reservation within 7 days of your arrival date, your previous reservation will be canceled, and the new one will be considered as a fresh reservation.
  • If you need to change the date of your reservation due to a reasonable matter, you may do so within 15 days from your previous reservation date. After this period, the reservation will be considered as canceled.


Resident Guests:

  • Check-in time is at 2:00 pm.
  • You may check in any time after 2:00 pm.
  • If you arrive earlier than 2:00 pm, our receptionist will store your luggage until the room is ready.

Couple Day Outings:

  • Check-in time is at 10:00 am.
  • You may check in any time after 10:00 am.
  • If you arrive earlier than 10:00 am, our receptionist will store your luggage until the room is ready.

In the event that our hotel staff requests you to check-in later than the specified time, we are happy to offer you a late check-out or a discounted rate, on your preference and according to the availability.


All the resident guests must be checked out on or before 11.00 am.

Early Check-in/Late Check-out:

If you require an early check-in or late check-out, please make a request to the reservations Manager beforehand and we will do our best to accommodate your request, but we cannot guarantee that it would be possible all the time. An additional charge will be applied depending on availability.

Late check-in/Early check-out

In the event of late arrivals and/or early departures, no refunds or credits will be issued.

No-show Policy

If you are unable to arrive on the scheduled date of your reservation, please inform us in advance. We maintain all reservations for up to 24 hours after the specified arrival time, provided that you comply with our no-show policy. After this time, the room will be released for future reservations.

Please note that if you fail to show up for your reservation without informing us, you will be considered a no-show, and your reservation will not be eligible for compensation.

Upgrading a Reservation

In any case, if you wish to upgrade your existing booking to another, you’re entitled to transfer the full sum of money towards the new booking and pay the balance as usual.

In such a case, upgrading options are available as, standard Room to a Deluxe Room or Suite Room, Deluxe Room to Suit Room, BB to HB or FB, and HB to FB

House Rules

At our hotel, we strive to maintain a peaceful and comfortable environment for all guests. To ensure that everyone enjoys their stay, we have established the following house rules:

  • No pets are allowed on the premises. We appreciate your cooperation in leaving your furry friends at home.
  • Please refrain from eating or drinking inside the rooms. This is to maintain a clean and hygienic environment for all guests.
  • Using liquor in the restaurant area is strictly prohibited. Our staff will arrange an area without causing any disturbance to your enjoyment. However, we do offer non-alcoholic beverages and food items for your enjoyment.
  • Outside food (cooked) is not permitted unless there are exceptional medical or health needs. In such cases, please inform the Reservation Manager in advance.
  • We do not serve liquor at the hotel, but we offer a variety of bites and soft drinks to complement your drink, for an additional charge.
  • Visitors are fully responsible for their consumption from the minibar.
  • The use of instruments such as congos/drums is not allowed as it may cause noise disturbance to other guests.

Child Policy

We warmly welcome children of all ages to our premises.

  • Children of 0-4 years – Free of charge
  • Children between 5– 12 years (up to a maximum of 2 children) – sharing parent’s room on existing bedding – should pay 50% of PP rate.
  • Above 12 years – Considers as an adult.

Restaurant Policy

Our restaurant is open for breakfast, lunch, and dinner.

  • Breakfast is served from – 7.30 am to 9.30 am
  • Lunch is served from – 12.30 pm to 3.00 pm
  • Dinner is served from – 7.30 pm to 9.30 pm
  • The restaurant closes at 10.30 PM

Swimming pool policy

Our swimming pool is available for guests who want to take a refreshing dip or swim some laps. Only resident guests and day outing guests are permitted to use the swimming pool facilities. Access is not allowed to other individuals.

The pool is open from 7.30 am to 9.30 pm daily.

Parking facilities

We have eight secure free parking slots with CCTV coverage. Parking is always at the guests’ own risk.

Driver accommodation/Meal

We do not offer accommodations or meals for drivers at AG premises, but we can arrange for them at our staff accommodations with prior notice before their arrival.

Damages and Theft of Hotel Property

Guests are liable for any damage they do or any member of their party do to the room(s), hotel grounds, or hotel property, regardless of whether the damage was deliberate, negligent, or reckless.

We retain the right to an additional charge for any damage to your accommodation or the hotel’s property incurred during your stay, including but not limited to property damage, missing or damaged goods such as towels or robes, smoking fees, cleaning fees, etc.

If the damage becomes evident after the visitor has checked out, we have the right to charge the card on file. We will try our best to rectify any damage internally before calling a professional to conduct the repairs, so we will do everything possible to minimize the expense to the guest.

Thank you for choosing our hotel and we hope you have a wonderful stay!